FAQs

Orders & Shipping


How do I place an order?

  1. On the homepage, click on your category of choice.
  2. Click on an item to view it.
  3. Choose your color and size. Then click “Add to cart.”
  4. Click on the Cart icon.
  5. Check your order and click “CHECK OUT.”
  6. Fill in the requested information.
  7. Remember to use your discount code if you have one.
  8. Select your shipping method.
  9. Continue to the payment method.
  10. You’ve successfully ordered from our website!

 

Why didn't I receive an order confirmation?

As soon as you’ve made your payment, you should receive a confirmation email. If you weren’t notified, contact Customer Service as soon as possible.

Where are you based?

We’re based in sunny California. We offer worldwide delivery from various locations, including Europe, Hong Kong, and elsewhere in Asia.

 

Product information and Product Issues


 Are items in U.S. sizes?

Yes, our items are in U.S. sizes. Please be sure to check out our sizing chart so you can order the right size. Some item sizes/measurements differ depending on the manufacturer.

I received an item that's the wrong size. What do I do?

If an item is too small or too big, please contact Customer Service. We’ll try to resolve your problem. For the best fit, be sure to check out our sizing chart the next time you order.

I received a defective item. What do I do?

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through email, along with a brief description of the problem. This way, we can see the damage clearly and offer you the best solution.

An item is missing from my order. What do I do?

Please take a picture of the package your item came in (the quantity, weight, and address should be visible). Send the picture to us through email, along with a brief description of the problem. This way, we can contact the shipping company and resolve your issue as soon as possible.

My order contains a wrong item. What do I do?

Please take a picture of the package your item came in (the quantity, weight, and address should be visible) and the item itself. Send the picture to us through email, along with a brief description of the problem. This way, we can resolve the issue as soon as possible.

I don't like an item I received. What do I do?

Please go to our Contact Us, add your information, and describe your problem to create a ticket. We’ll get back to you.

Why was all or part of my order cancelled?

All orders are affected by insufficient product supply. In the rare occasion that an item/items are canceled on your order, you will be notified. Customer care will adjust your order and final purchase price before your order is charged to your credit card.

 

Tracking and Shipping


When will my order arrive? How long does shipping take?

All orders will be processed within 2-7 working days. Please note that we do not ship on weekends or holidays.If the product is temporarily out of stock, we will contact you as soon as possible. If there are no special circumstances, please refer to our Shipping for the delivery time.

When will I receive tracking information?

As soon as your order is prepared and packed, we’ll send you the tracking code by email.

Can I use a PO Box or APO/FPO military address?

We’re unable to ship orders to P.O. boxes or APO/FPO military addresses.

Do you ship to my country?

We ship Worldwide. We ship to most countries in Europe, SEA, North America and South America.

I did not manage to pick up my item.

Our company’s primary goal is the satisfaction of our customers, this is the reason we offer free shipping to most of the countries, hence the shipping fee is covered by us.

You will be notified when your order is shipped and if you have any further questions, our customer service will do their best to answer them for you.

In case the package is rejected by the customer or not picked up from the post office therefore the order is returned, it is the customers’ responsibility to cover the before mentioned shipping fee since they are no longer eligible to our free shipping policy.

This charge will be deducted from the total amount of your purchase.

 

Returns and Refunds


What is your return policy?

We want you to have an unforgettable shopping experience. Our buyers are responsible for selecting high-quality products to guarantee a satisfactory purchase.

We also understand that on occasion, we won’t be able to fulfill all your expectations. Accordingly, we accept returns and offer both exchanges and refunds so you can continue to enjoy shopping with us.

You have the right to return or exchange any product within 7 days of receipt, with the following exceptions:

Damaged (NOT defective) items

Dirty items

Items that have been altered

Items not in their original packaging

Items described on this list of exceptions won’t be accepted for return or exchange.

The return window expires 7 business days after final delivery. Please don’t request returns, exchanges, or refunds after 7 days, as we can’t grant them.

If your return is approved, we’ll refund the price of the item(s) to the same method you used to pay for your original order.

In the case of an undelivered product due to shipment cancellation, you can usually get a replacement by consulting a customer service agent.

Note that we focus on email communications for all business related to orders. Please don’t request returns or refunds via Facebook, Instagram, or other social media.

How can I return an item?

You have 7 business days after the receipt of your order to request a return. No refund requests will be accepted after 7 days for any reason.

If you want to return an item, please fill out the return form in our self-help section. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message.

Once we receive your return form, we’ll contact you via email with the next steps, typically within 24–48 hours.

When you’re ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.

Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don’t pay return shipping fees.

We aren’t responsible for returns that are lost or stolen while in transit.

We’ll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account.

Who pays the return shipping cost?

The return shipping cost is the customer’s responsibility. Unfortunately, we don’t provide a return shipping label.

Can I return a defective item?

If you receive a defective item, you have a right to receive a replacement product, depending on the item’s availability. If the item is no longer available, you’ll receive a full refund for that item.

I’ve canceled my order. When will I get my money back?

If you’ve successfully canceled your order, you’ll receive a credit to your debit card, credit card, or PayPal account in 3 to 10 business days.

Can I get an exchange instead of a refund?

Yes, you can exchange items within 7 business days of receiving them. Please go to our Contact Us. Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we’ll process your exchange.

Can I return more than one item in the same parcel?

In this case, please contact Customer Service. Because we work with suppliers all over the world, some items may have a different return address. Please indicate which items you wish to return, and we’ll get back to you with an answer.

 

COVID-19

How does the COVID-19 situation affect your operation?

All our operations are working normally. Please note, we have no control over the destination countries carriers. In some cases, delivery by the last mile carrier might not be possible due to the situation, in these cases the customer is responsible from picking up the package.